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11:11 - How It Works

1. What is the Name of the Initiative?

The name of the initiative is 11:11 (11 hours, 11 freebies) — a special one-day event where customers can grab exciting items at 99% off!

⚡ 2. How Does It Work?

The event runs every hour from 8:00 AM to 6:00 PM on November 11, 2025.

  • At the start of each hour, selected products will be hidden on the website at a 99% discount.
  • Customers must search the website to find the hidden items.
  • The first person to place a successful order on the hidden item wins!
  • There will be 11 different freebies throughout the day.

3. Who Can Participate?

Open to all new and existing Jumia customers.
Not eligible: Jumia officers, employees, contractors, partner agencies, and their immediate family members.

4. How Many Times Can I Win?

Each customer can only win once during the entire 11:11 initiative. Once you’ve successfully claimed a freebie, you cannot claim another.

5. When Will the Initiative Take Place?

The 11:11 event will take place on November 11, 2025.

6. What Kind of Prizes Can I Win?

Prizes include exciting products across top categories such as:

  • Appliances
  • Electronics
  • Mobile Accessories
  • Phones

Note: Specific prizes will be revealed hourly during the event.

7. How Will I Know If I’ve Won?

  • If you’re the first to place a successful order on a hidden freebie, you’ll receive an order confirmation notification.
  • Your prize will appear in your order history as a confirmed purchase.

8. How Will I Receive My Prize?

The prize will be delivered to the shipping address provided at checkout. Standard delivery timelines apply.

9. Are There Any Extra Charges?

No additional cost for the prize itself. However, standard delivery fees will apply depending on your location.

10. What Happens If I Miss an Hour?

No worries! A new freebie is hidden every hour — you can try again in the next round.

11. Can I Transfer My Prize?

No. Prizes are non-transferable and tied to the account used to place the winning order.

Keep your eyes peeled — 11:11 is your chance to grab the deal of the year!

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