Refund process begins after we have completed the evaluation of your returned product. See information about our refund timelines here. We will send you an email notification once return examination is completed.
To process your refund quickly, please note that all refunds will be processed into your Jumia Pay account except for vouchers.
Jumia Pay Account
Jumia Pay Account
Jumia Pay Account (For Zenith and GTB, all refunds go back to source)
If you have paid using a GTB or Zenith card, please be informed that the refund goes directly to the bank, hence the reason for the email. But if you notice it's a fraudulent act or you have paid with other banks cards aside GTB and Zenith, please contact us by filling our web form.
Jumia Refund Voucher can be chosen as a refund method. The value is equal to the amount of the product purchased.
You can use Jumia Refund Voucher as voucher code to buy any item. A refund voucher is valid for 180 days you need to use your voucher during this period. This refund voucher can be used on several purchases, until your balance is 0.
If you have been issued a Jumia Refund Voucher, you will have received a voucher number.
Please enter this voucher number in the voucher code box and click "add voucher" during checkout at payment step. A corresponding deduction will be applied to your total amount.
Kindly note: If you have more than one voucher code, you can only use one code per order.
If your return is invalid then we will call you to explain the issue and send the item(s) back to you. We will arrange the delivery of the item.
Note that we will make several attempts to return the product to you. However, after 2 return attempts, we will cancel the return procedure and we will keep the product with us for a maximum of 60 days for you to pick it up at Jumia warehouse.