Delivery time starts from the day you place your order to when you receive the first SMS to pick up your order from our pickup station. Ensure you pickup your item within 5 days, otherwise it will be cancelled.
Advantages of picking up your items at the pickup stations include
- Cheaper shipping fee when you order to a pickup station
- It allows customers adequately schedule your pickup at your convenience within the provided terms and conditions.
- No case of delayed delivery from dispatcher / rider
The only limitation on pickup stations is the weight and size limit of the item that can be shipped to the station.
At Jumia we ensure customer safety at our pickup station as:
- We follow contactless pickup procedures for all order pickups
- We ensure no direct contact between you and the Jumia team members
- When you arrive the store, you will receive specific pickup instructions