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Frequently Asked Questions About Sign Up

How do I sign up for a Jumia account?
You can sign up for a Jumia account by visiting the Jumia website or opening the Jumia app, then selecting the sign-up option and entering your email address or phone number along with a password.
What information is needed to create a Jumia account?
Typically, you'll need a valid email address or phone number and a password, and you may be asked for basic details like your name and delivery address to complete your profile.
Should I sign up through the app or the website?
Both the Jumia app and website generally offer the same core account creation process, so your choice often comes down to personal preference, the app may offer a more streamlined mobile sign-up experience, while the website can be convenient on a larger screen.
Can I sign up using my social media account?
This depends on the current sign-up options Jumia offers, so checking the sign-up page for available options, such as linking a social media account, confirms what's currently supported.
Can I pay on delivery for orders after signing up?
Yes, once you've signed up and created an account, Jumia offers Pay on Delivery for eligible orders across Nigeria, including Lagos, Abuja, and Kano. Now Pay on Delivery, Cash or Bank Transfer Anywhere, Zero Wahala! You can select this option at checkout.