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Frequently Asked Questions About Log In

How do I log in to my Jumia account?
You can log in to your Jumia account by visiting the Jumia website or opening the Jumia app, then entering the email address or phone number and password associated with your account.
What should I do if I forgot my Jumia password?
Selecting the 'Forgot Password' option on the login page lets you reset your password, typically by receiving a reset link or code via your registered email address or phone number.
Should I log in through the app or the website?
Both the Jumia app and website generally offer the same core account features, so your choice often comes down to personal preference, the app may offer a more streamlined mobile experience, while the website can be convenient on a larger screen.
Can I log in to my Jumia account using social media?
This depends on the current login options Jumia offers, so checking the login page for available options, such as linking a social media account, confirms what's currently supported.
Can I pay on delivery after logging in to place an order?
Yes, once logged in, Jumia offers Pay on Delivery for eligible orders across Nigeria, including Lagos, Abuja, and Kano. Now Pay on Delivery, Cash or Bank Transfer Anywhere, Zero Wahala! You can select this option at checkout after logging into your account.