UNRELIABLE PRODUCT PLEASE STEER CLEAR
This is the worst but sincerely honest review I'm ever going to have to leave on any product on social media and it is very unfortunate.
When I initially saw this product, I was excited. I read everything about its features. Even though there were some negative reviews here and there, I called Jumia and their phone rep (what do they know??) advised me that it was a good product and was even suggesting that I buy it at a more expensive price from another vendor just to have peace of mind.
I went ahead and made my purchase. I was happy. In fact, it was delivered the next day. I got the electrician round and everything was wired up. It started working!
3 days later, it STOPPED working. Just wouldn't come on. I was shocked, upset and quite disappointed. I called Jumia. Their phone agent kept reading from a stupid script (sorry for the inconvenience blah, blah blah). I asked to speak with a supervisor. There was none. My issue was logged and I was informed that the vendor would contact me.
Alas, the vendor didn't make contact for nearly one week! When someone came, he was a so-called engineer that came to change the "flywheel COIL" or whatever that was. His explanation "this is a common factory fault with these products from the factory"
I'm like "Are these guys for real??" How come Jumia is dealing with rogue vendors that sell sub-standard products to the public and leave them to suffer this way?
Did I have to purchase a sub-standard product in the first place?
I implore you - if you're looking for a generator and you buy this one after reading this review, be ready for heartache. I'm not trying to diss this product but the hassle isn't worth it. Good luck!!! Read more Hide