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Select the number of items you wish to return, the reason of the return and give us more details to help us identify the issue with the product

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Choose your ideal return process : Return the item yourself to one of our eligible drop-off stations or let us handle it by picking-up the item from you

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Login and go to ORDERS Then click on the order of the item(s) you wish to return

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Check your information and submit your return request

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ENJOY AN EASY RETURN AND REFUND ONLINE POLICY
You can return all eligible item(s) within 15 days for Jumia Mall and 7 days for Marketplace. Click here to see Frequently asked Questions.
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PREPARE THE ITEM
Place the item in its original packaging, including any accessories, tags, labels or freebies. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.
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DROP OFF THE ITEMS OR SCHEDULE A PICK UP
Return the item at our pickup stations or we can pick up from you within 1 - 4 business days. Always ensure your return slip is signed by our agents as your proof of return.
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REFUND PROCESSED
Once we receive your returned item, we will inspect it and process your refund within 10 business days into your JumiaPay account. See our timelines here.