Enjoy shopping on Jumia with our easy return and refund policy

7-Day Return



You have 7 days to
make a return
request after
your order has
been delivered.

Easy and Free Return



ZERO fees if you
return an item.

Full Refund



You will receive 100%
refund for your item plus
shipping fees, if we
delivered a damaged,
defective, wrong item or if
you simply changed your
mind (see "What can I return?").

Authenticity Guarantee



We are committed
to offering our
customers only
100% genuine and
original products.

How does our return policy work?

Initiate a Return



Return via contact form
or call us. If you have
any questions.

Drop-off your Item
or Schedule a Pick-up





Return at our pickup stations
or we can pickup from
you (door delivery orders only).

Return the item

Place the item in its original packaging,
including any accessories, tags, labels
or freebies. Always ensure your
Return Slip is signed by our
agents. That is your proof of return.

Refund Processed


Once we receive your
returned item, we will
inspect it and process
your refund via voucher
or bank transfer.
See our timelines here.