Mastercard 3D SecureCode Authentication


Get Authenticated! Get 3D SecureCode or VbV. Enjoy Added security with Mastercard 3D SecureCode. Online shopping now more secure than ever. All you need to know about 3D SecureCode and Verified By Visa (VbV). Here at JUMIA, we ensure you shop safe with added online security

Q. What is MasterCard® SecureCode™?

A. MasterCard SecureCode is a service to ensure the security of your existing MasterCard account. It provides an extra level of security against the unauthorized use of your card when you shop on JUMIA and other online stores.

Q. How do I get my MasterCard SecureCode?

A. We have provided our customers with an easy way to Activate their MasterCard Secure Code (MCSC) while shopping on line. This is called Activation During Shopping (ADS). Activation simply means the process in which the cardholder enables his or her card for MasterCard SecureCode (MCSC).

Please follow the outlined steps below to Activate your MasterCard Secure Code (MCSC)

  1. Shop at JUMIA.com.ng
  2. Add products to cart and checkout.
  3. On the payment page, select your card logo - Mastercard.
  4. Fill in the payment authentication page and click the Activate button to confirm your identity.
  5. Complete the Secret Questions below and click the Continue button.
  6. 6. Create your Password, Username, Personal Message and click on the Continue button to complete the process.

Q. What happens the next time you shop online?

A. The next time you shop on JUMIA, all you have to do is enter the MasterCard SecureCode (MCSC) Password and the selected Security Questions you created. Please note that for your MasterCard SecureCode (MCSC) Password, you will be prompted to fill in the missing characters. Please see screen shot below:

Q. What happens if you can't remember your MasterCard Secure Code (MCSC) Password?

A. When you forget or need to update your MasterCard SecureCode Password, simply click on the "Forgot your password" link provided and follow through the required steps to complete the change. Please see screen shot below:

Q. How does MasterCard SecureCode work?

A. Once you've registered and created your own private SecureCode, you will be automatically prompted by your bank at checkout to provide your SecureCode each time you make a purchase with on JUMIA. Your SecureCode is quickly confirmed by your bank and then your purchase is completed. Your SecureCode will never be shared with the JUMIA - so you can be rest assured it's just you and your bank that knows. It's just like entering your PIN at an ATM. No code, no confirmation, no order.

Q. What card do I use? Will I need to get a new card to use MasterCard SecureCode?

A. No need to get a new card. You will be able to use any of your existing MasterCard credit or debit cards, as long as the cards are from a participating financial institution. If you're not sure if your bank provides this service, please review our list of participating financial institutions. If you don't see your bank listed, check back frequently as the list is update regularly.

Q. How many cards can I register with MasterCard SecureCode?

A. We encourage you to register all of your MasterCard cards. There is no limit on how many cards you can register.

Q. Can two people with a joint account use the same password or should they register MasterCard SecureCode separately?

A. MasterCard SecureCode is created on the account level. Therefore you should register only once. The password can be shared with the other person you share the joint account with.

Q. Can I use MasterCard SecureCode from any computer?

A. Because there's no special software to install, you can shop from any computer and still receive the added protection afforded by MasterCard SecureCode.

Q. What do I do if I cannot remember my SecureCode?

A. If you forget your SecureCode when making an online purchase, you will be supplied with your Secret Question. If you then supply the correct Answer, your purchase will be completed. Once your purchase is completed, you should visit the registration site, click on the "Forgot SecureCode" link and follow the subsequent instructions.

Q. What happens if I cancel my existing card then get a new one with a different account number?

A. You will need to register the new card for MasterCard SecureCode. Simply return to the registration site, and complete the registration process with your new card.

Q. How will JUMIA know that I'm registered for MasterCard SecureCode?

A. When you use your card that is enrolled in the MasterCard SecureCode program on place an order, JUMIA automatically recognizes your MasterCard card number during the transaction.

Q. What is a Personal Greeting?

A. The Personal Greeting is a message that you create during sign-up. Each time you make an online purchase on JUMIA, you will be prompted to enter your SecureCode. At this time, you'll see your Personal Greeting and other purchase details. The Personal Greeting is your assurance that you are communicating with your financial institution. If the Personal Greeting displayed in the pop-up box is incorrect, you should not enter your SecureCode, but should instead contact your financial institution’s Customer Service immediately by calling their phone number, to report a possible fraud.

Q. What are the Secret Question and Answer?

A. If you forget your SecureCode when making an online purchase, you will be supplied with your Secret Question. If you then supply the correct Answer, your order will be completed. Once your order is completed, you should visit the registration site, click on the "Forgot SecureCode" link and follow the subsequent instructions.

Q. How will SecureCode change the online purchase process?

A. The online purchase process will not change except that now you will be prompted to provide your SecureCode during checkout. Your SecureCode will never be revealed to JUMIA during the checkout process.