What is Jumia Mall?
Jumia Mall is a selection of leading international and local brands or authorized brand distributors. Products on Jumia Mall are 100% orginal come with official warranties and 15 days free return policy.
How can I identify Jumia Mall product in the website?
You can identify a Jumia Mall product by the red badge on them. Please see sample below
Where do Jumia Mall products come from?
Jumia Mall products are either sold directly by:
- The brand
- The brand's official distributor
What guarantee can I expect from Jumia Mall?
Jumia Mall guarantees that all products covered are:
- Delivered in perfect condition (no tear, leak, dent, etc.)
- Benefiting from extended returns policy
Do I have to pay delivery fee to get my Jumia Mall product?
What is Jumia Mall's 15-days return policy?
You can initiate a return request within 15 days after product is delivered. Please see our returns policy here
What do I do if I have problem after the 15 days?
Most Jumia Mall products come with brand warranty, and you can contact the service provider to activate this. Click here for more details.
How can I return my Jumia Mall product?
Jumia Mall offers 15-day easy returns after your order has been delivered. You will receive 100% refund for your item plus shipping fees, if we delivered a damaged, defective, wrong item or if you simply changed your mind. Click here to learn more about our returns policy or Contact us here if you want to initiate a return request.
What if I want to cancel my Jumia Mall product?
Please click here to submit a cancellation request.
Do I have access to customer service?
Yes! You have access to customer service. Please reach us by calling 01 888 1100 / 0700 600 0000 or fill the contact form here