EligibilityThis warranty applies to products marked as "warranty eligible" on the Jumia platform.The warranty is valid only for products purchased through Jumia's official website or app.Warranty PeriodThe warranty period varies depending on the product category and manufacturer's policy. Please refer to the product description or packaging for specific warranty details.The warranty period typically begins on the date of delivery.What is CoveredDefects in materials or workmanship under normal use during the warranty period.Malfunctions or failures due to manufacturing faults.What is Not CoveredDamage caused by misuse, abuse, or improper handling.Normal wear and tear or cosmetic damage.Products modified, repaired, or serviced by unauthorized personnel.Damage caused by accidents, natural disasters, or external factors.Consumable items (e.g., batteries, bulbs) unless otherwise stated.Claim ProcessIf you encounter an issue with your product, please contact Jumia Customer Support within the warranty period.Provide your order number, product details, and a description of the issue.If the issue is covered under warranty, Jumia will facilitate repairs, replacements, or refunds as per the manufacturer's policy.Warranty ServiceRepairs or replacements will be carried out by authorized service centers or the manufacturer.If the product cannot be repaired or replaced, a refund may be issued at Jumia's discretion.ExclusionsThis warranty does not affect your statutory rights as a consumer under applicable laws.The warranty is non-transferable and applies only to the original purchaser.