Axa Mansard Jumia Protect - Device Insurance

NOTE: 

THIS INSURANCE COVERS ONLY MOBILE PHONES, LAPTOPS AND TABLETS OF N100,000 TO N350,000.

YOU CANNOT BUY THIS INSURANCE ALONE. YOU MUST BUY ALONGSIDE THE RECOMMENDED DEVICE. YOUR ORDER WILL BE CANCELLED IF YOU BUY WITHOUT THE RIGHT PHONE OR YOU BUY ALONE.

ELIGIBLE / RECOMMENDED DEVICES HAVE INSURANCE DISPLAYED IN THEIR PRODUCT PAGE

Device Protection Plan (DPP) provided by AXA Mansard is an affordable device insurance plan offered to Jumia customers. It is a simple, convenient and affordable plan that provides cover against Accidental Damages from Handling (ADH). It offers protection against:

Screen Damages 

Product offers one screen replacement upon the occurrence of breakage or damages to device screen

Liquid Damages

Product offers one motherboard replacement upon the occurrence of damages due to device coming in contact with liquid

 
Once purchased, return and cancellation is not allowed. You will be contacted by AXA Mansard in 2-3 days for further information.

TERMS

Your policy starts immediately from the day of cash payment. However, only claims that result in screen damage and/or liquid damage would be covered and deemed payable by AXA Mansard Insurance.

 
Benefits/offerings are broken down into: 

 
COVER 

Screen Breakage: AXA Mansard will pay up to 30% of the cost of the device in the event that the screen of your device is broken.

e.g. Cost of device = N20,000

Cost of insurance = N1,000

AXA Mansard will pay = N6,000 to repair your damaged screen

If repair of damaged screen is valued at N10,000, customer will pay the balance of N4,000 out of pocket.

Liquid Damage: AXA Mansard will pay up to 40% of the cost of the device in the event that your device is damaged as a result of its accidentally coming into contact with any liquid. 

e.g. Cost of phone = N20,000

Cost of insurance = N1,000

AXA Mansard will pay = N8,000 to repair your damaged screen

If damaged screen is valued at N10,000 for repairs, customer will pay the balance of N2,000 out of pocket.

REDEMPTION/CLAIMS PROCESS

Customer notifies AXA Mansard via email, contact center or website. 
Email - claimscare@axamansard.com
Phone Call - 01 -2701561 - 5
Website - https://www.axamansard.com/ (Use the HELP service)

• Customer will be directed to the nearest drop off center
• Drop off center does initial assessment of device
• Customer is given evidence of transaction and asked to return in 10 days max
• Service center receives phone from drop off center and repairs device
• Customer is notified to pick up phone

EXCLUSIONS 

The policy would not cover: 

1. Repairs or any other costs for; 

- Cleaning, inspection or routine servicing 

- Loss or damage resulting from a manufacturers defect or recall of the device

- Any repairs carried out without prior authorization 

- Wear and tear to the devices and/or gradual deterioration of performance 

- Cosmetic Damage 

- Devices manufactured wholly or partially from precious metals, stones or crystal 

- Scratching or other superficial damage to outer casings, aerials or keypads 

2. Any claim if the serial number IMEI (International Mobile Equipment Identity) or SIMgate has been tampered with in any way. 

3. Failure on customer's part to follow the Manufacturer's instruction.

4. Any expense incurred as a result of not being able to use the Device, or any cost other than the cost of repair of the damaged screen. 

5. Reconnection or subscription fees of any kind.

6. Any loss occasioned through the willful act of the insured or any other person with the knowledge or connivance of the insured.

7. Any loss or damage to information or data or software contained in or stored on the device whether arising out of a claim paid by us or otherwise.

8. Accidental liquid damage of any kind to any of its parts or accessories.

9. Items purchased from an online auction site.

10. Claims arising from damage or directly occasioned by pressure waves caused by aircraft or other aerial devices travelling at sonic or supersonic speed.

11. Claims arising from terrorism, war or invasion, acts of foreign enemies, hostilities whether war is declared or not, rebellion, revolution, insurrection, military or usurped power, confiscation, nationalization or requisition or destruction or damage to property under the order of any government or public or legal authority. 

12. Claims arising from damage or destruction caused by, contributed to or arising from (i) ionizing radiation or contamination by radioactivity from any nuclear fuel or from any nuclear waste from the combustion of nuclear fuel; or (ii) the radioactive, toxic, explosive or other hazardous properties of any explosive nuclear assembly or component thereof. 

ELIGIBILITY OF COVER 

Cover applies to only devices purchased/verified in Nigeria from JUMIA Nigeria within the territorial limits of the Federal Republic of Nigeria and the customer owns the gadget. 

GEOGRAPHICAL AREA 

This insurance covers devices bought and used within the Federal Republic of Nigeria and can be extended to cover damage occasioned to the device anywhere in the world up to a maximum of 90 days in total, 30 days anyone time, in any single 12 months period; as long as device is brought in for repair within the Federal Republic of Nigeria. 

CONDITIONS

1. This policy shall be governed by and construed according to the laws of the Federal Republic of Nigeria.

2. This policy covers only devices purchased or inspected in an authorized outlet. 

3. AXA Mansard may decide to change the terms and conditions of Your policy. Only changes formally made by AXA Mansard and advised to JUMIA are acceptable under this policy, no other parties have any jurisdiction to change or agree any different terms. 

4. You must take all reasonable precautions to prevent damage to Your Device.

5. This Insurance is limited to repair/replacements of one(1) screen damage AND one(1) liquid damage.

6. The benefits of this Policy cannot be transferred to someone else or any other Device.

7. Any event which may result into a claim MUST be notified within seven (7) days to AXA Mansard Insurance plc. and/or any Authorized outlet 

8. In the event of a claim, all damaged Devices MUST be taken ONLY to Authorized outlets for repair.

9. In the event that the device has come to its end of life and the parts to effect repair can no longer be found, AXA Mansard reserves the right to pay the cash equivalent of the claims payout less applicable tax deductions at the end of the month in which the claim was made. 

10. In the event of a claim, AXA Mansard will cover the cost of replacing your screen and motherboard up to the