The Trusted Leader Hardcover

As today's headlines remind us, trust is the hot-button issue in business today, especially for investors, managers, workers, and consumers. More than ever before, the success of an organisation depends on leadership that fosters strong connections across teams and among bosses, colleagues, and subordinates. Companies are in urgent need of trusted leaders, but how can managers meet that need? "Be trustworthy" is the short, logical answer, of course. But being trustworthy and building trust in an organisation are not one and the same thing. The former is an inherent part of a person; the latter requires developed talent and considerable skill.

Based on precise research and extensive experience spanning a wide spectrum of managers and organisations, The Trusted Leader identifies the three critical types of trust that leaders must master: strategic trust, organisational trust, and personal trust. It introduces a practical and effective formula for building organisational confidence, and provides a unique analysis of the obstacles to trust and the sources of resistance to the building of trust inside organisations. Through a series of interactive exercises, executives will learn how to determine where trust is missing and how it can be supplemented in people, departments, and even whole companies. Perhaps most timely are the book's series of diagnostic tools and skills that help executives rebuild trust that has been broken or betrayed.