How Leading Companies Are Transforming the Work of Teams for Real Impact.
The
disappointing results achieved by re-engineering, total quality
management, and team-based empowerment programs dictate that a quantum
change is needed in the way organizations are designed and managed. This
groundbreaking book by organizational change experts Ronald Purser and
Steven Cabana reveals how innovative companies are unleashing huge
productivity gains by transforming the work of teams, designing them
into a fully self-managing organization.
Purser and Cabana show
how authorizing employees to design, control, and coordinate their own
work and workplace has enabled some firms to reduce manufacturing cycle
times by 50 percent, cut costs in half, and most important, share
knowledge more widely in the organization. The authors demonstrate
through in-depth case studies how democratic decision-making works today
in such pioneering companies as Microsoft, Motorola, Lockheed Martin,
American Express, Charles Schwab, Sequa Chemicals, Syncrude Canada, and
Celgard. They provide detailed instruction in the core principles and
methods of self-management, showing why employee participation is key to
strategy creation and corporate redesign, and how relocating the
responsibility for value-added work into the hands of the people who
actually touch the product or provide the service eradicates the need
for external supervision and costly bureaucratic overhead.
Self-management is the wave of the future not only because it improves
economic performance, but also because it puts dignity, care, and
meaning back into work.
A step-by-step blueprint for designing
and developing a self-managing organization, Purser and Cabana's
findings are required reading for every forward-thinking manager.