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What does it mean to be customer-centric? And how do you get everyone in your business to understand this, especially in a tough business environment? Get answers from Nigeria's bestselling customer service book, How to Serve & Keep Your Customers.
How to Serve and Keep Your Customers is a practical guide to help frontline employees and managers understand the principles of customer service and how to apply them in everyday interactions with customers. People in customer-facing roles in the banking, ICT, aviation, telecommunications, hospitality, health, and retailing sectors will find this book a valuable companion that motivates them to “create” happy, loyal, profitable customers.
Specifications
Key Features
- Practical guide for various situations
- Simple, everyday language
- Powerful examples
- Motivational quotes
- Customer service stories
Specifications
- SKU: JU704BM61XO4BNAFAMZ
- Weight (kg): 1
- Color: Red
- Main Material: Paper
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How to Serve & Keep Your Customers
₦ 3,500
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