Hospitality Reception And Front Office

"Hospitality: Reception and Front Office" (Procedures and Systems) is the first authoritative book on building successful careers in hospitality management authored by Dr. Jagmohan Negi, Gaurav Manoher J., Suniti and Ritushka. Dedicating the book to the trainees and students aspiring to build successful careers in the hospitality industry, the authors have made an attempt to share the knowledge and experience that they have gained over the years with youth aspiring to carve a career in the booming hospitality sector. This book bridges the knowledge and information gap pertaining to service sector in the absence of any definite resource available for reference.The book highlights the aspects of soft skill training for the service industry with a specific focus on hospitality. It gives a comprehensive overview of the entire spectrum of job opportunities in the service industry including the size, scope and growth opportunities in the airlines and hospitality sectors.The book offers students the opportunity to acquire the knowledge and skills necessary to provide the front desk services of a lodging. Emphasis is placed on the interrelated elements of front desk operations.The book is divided into two sections. Section I deals with the hospitality techniques, guest relationship, communications and human relations, front office operations, reservation systems and procedures, determining room availability and rates, registration procedures, VIPs and group handling procedures, cashiering and billing procedures, night audit procedures and telecommunication. Section II deals with important phrases in different languages as commonly used by tourist while traveling. An attempt has been made to incorporate all such phrases which are generally used by the guests and the hospitality executives.Tables, figures, diagrams, photographs, and questions and assignments support the text. A comprehensive list of terms and terminology of Hospitality- Reception has been given in the form of an appendix. For reference purposes there is selected bibliography of the latest published literature available on the field.