Essentials of Communication Skills for Office Managers

Communication is any process in which people share information, ideas, knowledge, opinions and feelings. It involves not only the spoken and written words but also; body language, and anything that adds meaning to a message. However in reality, change is inevitable, hence our universe is dynamic and ever evolving. A world of shrinking space which system has become single factory, a single office and a single market. It is called
'globalization'; a theory, which recognizes the whole world as a complex network of interdependence. This is made possible by revolutions in information technology based predominantly on advances in the areas of microelectronics and digital communications.
This book, "Essentials of Communication Skills for Office Managers" is a humble contribution to the rudiments of communication in modern office management. It is a product of several years' experience and teaching in the field of secretarial management. In the quest to satisfy reader's requirements and improve comprehensibility, the book is simple styled in language and form. Thus in eleven chapters, the authors capture the essentials of communication skills as an instrument per excellence for the attainment of organizational goals. The book contains practical principles and procedures for modem office communication, current IT facilities and management. It is thus a superb resource for the student, the general reader and the media.
Office managers and secretaries stand to benefit from this book as it exposes them to relevant skills in the effective handling of their official engagements.
Most readers should find it engaging and irresistible.