ATTITUDE IS EVERYTHING BY KEITH HARRELL

Harrell, a former IBM sales trainer turned motivational speaker, puts the shine back on the shopworn mantra that positive thinking leads to success.
A former college basketball star who redoubled his determination to use his "natural born abilities" after he was left behind by the pro team drafts, Harrell enlisted a cousin who was working for IBM to co ach him--in dress code, interview technique and more--until he was ready for an informational interview at Big Blue. Not long afterward, Harrell was hired and began rising through the ranks, becoming one of the company's most sought after sales instructors, despite resistance from his bosses and working for less prestigious divisions. Once he began training employees, Harrell knew he had found his calling.
His 10-point program expands on the key principle espoused in the title. It's a simple approach, bolstered by Harrell's relentless optimism: this will be a good day because everything I do and say will make it one. For example, when he learns that he'll be stuck in an airport for two hours, he gets something to eat, calls his grandmother and talks to another passenger, instead of fuming about the delay. All too often, the author believes, we allow a ready set of negative mindsets to come into play. Among his "attitude tune-ups," his evaluation of specific negative words and thought processes are especially helpful. This persuasive manual will be most valuable for individuals who wish to change their outlook toward life and work, rather than managers hoping to change their style.