Terrible condition
I am disappointed with the condition of the laptop I received because it did not match the description or expectations of a brand-new product. Here are the issues I encountered: The laptop delivered does not match the one displayed on the website. The images and presentation on the product page gave the impression of a different unit, making the product I received feel misleading. The laptop arrived with a visible chip/dent on the palm rest, which should not be present on a new device. The battery health was already degraded. The Windows battery report shows: Design Capacity: 51,310 mWh Full Charge Capacity: 41,259 mWh This means the battery can only hold about 80% of its original capacity, which is not what I would expect from a laptop sold as brand new. Although the battery had only 20 charge cycles, the reduced battery capacity raises concerns about the true condition of the device. Taken together, the cosmetic damage, battery condition, and mismatch between the advertised product and what was delivered made me question whether the laptop was genuinely new. The laptop itself performs well, and the HP EliteBook 645 G9 is a capable machine. However, customers paying for a new laptop should receive a device that matches the advertised images, is free from cosmetic defects, and has a battery in near-new condition. I would advise prospective buyers to inspect the laptop immediately upon delivery, generate a Windows battery report, and verify the HP warranty status before the return window expires. Overall, while the laptop functions well, my experience was disappointing because the product delivered did not accurately reflect what was advertised, and its condition fell short of what I expected from a brand-new purchase.