Warranty
We provides a 30-DAY Return Policy provided that the procedures and requirements referred to below are followedRefunds and exchanges may only be made within 30 days of receiving the merchandise.All returns must be in the original non-damaged condition, including packaging, documentation, warranty cards, manuals and accessories or else it will not be accepted.Original shipping & handling charges are not refundable.1 Years warranty for quality-related issues(see as description).For purchases under warranty, we take care of all quality-related issues with a REPLACEMENT. Reminder: Be sure to use your product as directed.Splash, water, and dust resistance are not permanent conditions and resistance might decrease as a result of normal wear. Do not attempt to charge a wet AGM Phone; Liquid damage not covered under warranty.It is reasonable that AGM'Phone (rugged phone) original IP rating(water resistant rating IP68/IP69K)will go down even though an authorized professional teardown repairing.Please be sure to open the parcel and check the contents before signing for the package, and make the video when you open it, if product phone have problem.Please contact the seller within 3 days after you use it.We provide 12 months repair warranty (upon date of purchase) for products except accessories. The warranty would be failed if you fix or disassemble the item without our agreement. Please show us clearly video include the IMEI if you need after-service.Artificial Damages is out of warranty, buyer need to pay shipping cost and new part changed cost if need maintenance.Original shipping & handling charges are not refundable.