About US


HISTORY

  Jumia, Nigeria's no. 1 online retailer was established in May 2012       with the aim and vision to become the one-stop shop for retail in       Nigeria with implementation of best practices both online and       offline.

  Initially starting with 3 employees, Jumia presently has a staff       strength of 1000 young and entrepreneurial Nigerians including our       150 man strong customer service team available 7 days a week.

  Jumia is the largest online retail store in Nigeria.

  Deliveries to all 36 states in Nigeria.

MILESTONES

  The Jumia Website boasts a wide assortment of over 100,000       products.

  Jumia.com.ng is visited by over 700,000 guests weekly making it       the 4th most viewed local content site in Nigeria.

  Jumia Nigeria boasts of a subscriber base of over 1,000,000       people.

  Over 1,000,000 customers with Substantial Month to Month       Growth, 1,000,000 plus Facebook followers, and 35,000 twitter       followers amongst its other viable social media platforms.

  18 delivery hubs scattered around the major cities in Nigeria.

  In June 2013, Jumia Nigeria relocated to a 90,000 square feet       warehouse. The largest e-commerce campus in West Africa.

  In May 2013, Jumia partnered with ‘1 Child 1 Book’ for charity with       the aim of improving literacy among young primary school pupils of less       privileged backgrounds.

QUALITY & AUTHENTIC PROMISE

  Jumia Nigeria was established with an aim to provide every       customer and prospective customer alike with an all-round       satisfying retail experience. We offer deliveries through over 300       dispatch fleets and 18 hubs in different cities nationwide.

  150 customer service agents available to guide the customer       through a wonderful shopping experience and 1000 employees       putting together team efforts to ensure all the customer’s needs       are met.

  Jumia Nigeria has authentic products, best prices in the market,       free returns policy, prompt nationwide delivery and best-in-class       customer service.

  Jumia Nigeria has established for itself strengths through its core       values of unique on-time delivery, up to date technology and       delivering an all-together exciting shopping experience, always       placing the needs and desires of the customer first.

  Multiple options of payments including Paga, credit cards, verve, First       Naira Bank card, Cash on Delivery method and a Secure Socket Layer       (SSL) technology for online payments to ensure incidences of fraud       are prevented.

  Over 100,000 products housed in a 90,000 square feet warehouse       facility and 500 offline sales agents taking convenience to Nigerians       even on the streets.

OUR PRESENCE ACROSS AFRICA


Jumia Nigeria belongs to Africa Internet Group (AIG) with presence in Egypt, Morocco, Kenya, Ivory Cost, Uganda, Ghana and Cameroon.


SELECTION OF INTERNATIONAL BRANDS


Jumia Nigeria boasts of some of the fastest moving brands which include Samsung, LG, HP, Apple, Scanfrost, Dell, Haier Thermocool, Innjoo, Su-Kam, Vera Moda, Eve & Tribe, Jack & Jones, AX Paris, Closet, David Wej, Bellfield, Blue Inc, Lasonia, Soul Star, Scuup Woman and very many others.



QUALITY & AUTHENTIC PROMISE

  Jumia Nigeria is the first African company to win the world retail       awards in 2013 with the previous winners including ASOS and       Zappos.com.

  Success Digest - Innovative business of the year 2013.

  Leadership ICT company of the year 2013 - Jumia.

  Ecommerce website of the year (Beacon of ICT Award).

  Orange Acadamy brand wall of Fame - Jumia Nigeria.

  Rima Awards - Best use of Mobile App - Jumia App.

  BJAN Awards - Best retail Brand.

WORLD RETAIL AWARDS 2013




ECOMMERCE WEBSITE OF THE YEAR
(BEACON OF ICT AWARD)


Brand Journalists Association Awards BJAN (2013)