About Us


HISTORY

Jumia, Nigeria's no. 1 online retailer was established in May 2012 with the aim and vision to become the one-stop shop for retail in Nigeria with implementation of best practices both online and offline.

Initially starting with 3 employees, Jumia presently has a staff strength of 1000 young and entrepreneurial Nigerians including our 150 man strong customer service team available 7 days a week.

Jumia is the largest online retail store in Nigeria.

Deliveries to all 36 states in Nigeria.

At inception we did an average delivery time of a week, today we do, on average, delivery in 1-5 days.

Jumia set-up the 1st e-commerce academy in Nigeria, the Jumia Academy, building young entrepreneurs pioneering various aspects of business in Nigeria

MILESTONES

Exclusive launches of the Innjoo brand and St. Genevieve fashion line by the most popular actress in Nigeria.

Jumia Nigeria grew its staff strength to 1500.

Over a fleet of 500 vehicles, delivering to locations all over Nigeria.

Jumia broke the internet during its Black Friday mega sales with over 1, 500, 000 visits in a single day. Record-breaking feat in the Nigerian retail industry.

Jumia launched the annual Customer Appreciation Day, to thank customers for another year building the e-commerce in Nigeria.

Our CSR partnership with the 1 Child 1 Book foundation was nominated by the World’s Retail Awards in the ‘Best CSR initiative’ category.

Over 300,000 books delivered through the year with 1 Child 1 Book.

9 out of every 10 of our customers are happy with the professionalism of our merchants and over 90% of these merchants record their first sale within an average of a day.

The Jumia Website boasts a wide assortment of over 100,000 products.

Jumia.com.ng is visited by over 700,000 guests weekly making it the 4th most viewed local content site in Nigeria.

Jumia Nigeria boasts of a subscriber base of over 1,000,000 people.

Over 1,000,000 customers with Substantial Month to Month Growth, 1,000,000 plus Facebook followers, and 35,000 twitter followers amongst its other viable social media platforms.

18 delivery hubs scattered around the major cities in Nigeria.

In June 2013, Jumia Nigeria relocated to a 90,000 square feet warehouse. The largest e-commerce campus in West Africa.

In May 2013, Jumia partnered with ‘1 Child 1 Book’ for charity with the aim of improving literacy among young primary school pupils of less privileged backgrounds.

QUALITY & AUTHENTIC PROMISE

Jumia Nigeria was established with an aim to provide every customer and prospective customer alike with an all-round satisfying retail experience. We offer deliveries through over 300 dispatch fleets and 18 hubs in different cities nationwide.

150 customer service agents available to guide the customer through a wonderful shopping experience and 1000 employees putting together team efforts to ensure all the customer's needs are met.

Jumia Nigeria has authentic products, best prices in the market, free returns policy, prompt nationwide delivery and best-in-class customer service.

Jumia Nigeria has established for itself strengths through its core values of unique on-time delivery, up to date technology and delivering an all-together exciting shopping experience, always placing the needs and desires of the customer first.

Multiple options of payments including Paga, credit cards, Verve, First Naira Bank card, Cash on Delivery method and a Secure Socket Layer (SSL) technology for online payments to ensure incidences of fraud are prevented.

Over 100,000 products housed in a 90,000 square feet warehouse facility and 500 offline sales agents taking convenience to Nigerians even on the streets.


OUR PRESENCE ACROSS AFRICA

Jumia Nigeria belongs to Africa Internet Group (AIG) with presence in Egypt, Morocco, Kenya, Ivory Cost, Uganda, Ghana, Cameroon and Tanzania.

NATIONAL AND INTERNATIONAL BRANDS

Jumia Nigeria boasts of some of the fastest moving brands which include Samsung, LG, HP, Apple, Scanfrost, Dell, Haier Thermocool, Innjoo, Infinix, Su-Kam, Vera Moda, Eve & Tribe, Jack & Jones, AX Paris, St. Genevieve, Closet, David Wej, Bellfield, Blue Inc, Lasonia, Soul Star, Scuup Woman and very many others.



AWARDS

Jumia Nigeria is the first African company to win the world retail awards in 2013 with the previous winners including ASOS and Zappos.com.

Success Digest - Innovative business of the year 2013.

Leadership ICT company of the year 2013 - Jumia.

Ecommerce website of the year
(Beacon of ICT Award).

Orange Academy brand wall of Fame - Jumia Nigeria.

Rima Awards - Best use of Mobile App - Jumia App.

BJAN Awards - Best retail Brand.

Brand Journalists Association Awards BJAN (2013)

World Retail Awards 2013

e-Commerce Website of the Year (Beacon of ICT Award)