About Jumia


Jumia is your Nigerian online shopping solution. You can purchase all your electronics, books, DVDs and more online and have them shipped directly to your home or office. Jumia has several payment options to choose from, either by Webpay with your debit cards, online transfer or cash on delivery, you have super convenience guaranteed. With low prices and great products, Jumia lets you enjoy an awesome shopping experience with your order sent directly to your doorstep. No muss, no fuss, no traffic!

Make sure you check in with us regulary as we're constantly expanding our product range and we don't want you to miss out! You can also follow us on Facebook and Twitter to stay updated on the latest offers, and Jumia news.

How-to-use


It’s simple to use! Shop Jumia in 3 easy steps:
  1. Select your products at Jumia.com.ng.
  2. Register with us and pick a payment option.
  3. Have your products delivered quickly and safely.


Safe and secure shopping


Once you’re done selecting products, head over to check out and pick a payment option. Payments on Jumia can easily be made with debit/credit cards, instant EFT and cash on delivery. After a successful purchase, you will get an order status and tracking number that lets you keep track of your order until it’s delivered.

On time delivery


Your orders take utmost priority and will be delivered between 1-5 working days, between 8am-6pm Monday to Friday. There’s also the availability of a Saturday special delivery option for further convenience for our customers.

Returns


If your product is damaged upon delivery, please contact JUMIA’S Customer Service (01-2778899 or service@jumia.com.ng) WITHIN 24 hours of delivery to initiate the return. You have 3 (three) days from day of delivery to return your order. The cost of return will be refunded after your return has been processed.

Comprehensive and personal service


Our customers and clients can call us on 0700 6000 000 or email our Customer Service team at service@jumia.com.ng. We are here to support you! We offer an extensive range of services to our customers - personal, professional and fast.