How to Cancel Your Order
Frequently Asked Questions
Can I cancel my order?
Yes, you can cancel your order when it is in Order In Progress. Please note that orders in shipped status cannot be canceled.
My order was prepaid, how will I get a refund?
If your order is prepaid, we will proceed with the refund within 4 days and notify you. Your refund will be credited to your JumiaPay store credit. You can either use the store credit to make a new purchase or withdraw it into a bank account.

However, If you have used a GTB, Zenith, Wema, Stanbic, and Access Bank credit/debit card. Your refund will be processed directly into your bank account After the refund has been processed by Jumia. It may take up to 3 - 7 business days for your bank to credit the refund amount to your account
My order has been shipped but I still want to cancel it.
If your order has been shipped, not to worry, once you are contacted by our delivery agent, kindly reject the delivery of the shipped order.
steps to cancel your order
1.From the list of Orders in your Jumia Account, Click See Detailsin front of the order you wish to cancel.
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2.Click the Cancel Itembutton
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3.Select the right quantity and cancellation reason from the drop-down list, and submit.
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