How to Cancel Your Order
Frequently Asked Questions
Can I cancel my order?
Yes, you can cancel your order when it is in Order In Progress. Please note that orders in shipped status cannot be canceled.
My order was prepaid, how will I get a refund?
If your order is prepaid, Your refund will be process into your payment bank card/ bank account. It may take up to 3 - 7 business days for your bank to credit the refund amount to your account

If you have used a Jumia/SureGift voucher, the value will be added back to your voucher code within 24hours. The voucher code can be reused to purchase.
My order has been shipped but I still want to cancel it.
If your order has been shipped, not to worry, once you are contacted by our delivery agent, kindly reject the delivery of the shipped order.
steps to cancel your order
1.From the list of Orders in your Jumia Account, Click See Detailsin front of the order you wish to cancel.
2.Click the Cancel Itembutton
3.Select the right quantity and cancellation reason from the drop-down list, and submit.