Returns and Refunds
What can I return?
How do I return an item?
How long will it take to return an item and get my refund?
Once I initiate a return, what happens next?
I have requested for returns pick-up from my home, how long will it take?
What happens if I miss both attempts to retrieve my return?
Can I return an item after 7 days?
I initiated a return and requested for pickup at my home, but no one came & it has been a while, what should I do?
Once retrieval of my package is done, how long will it take to be refunded?
My return has been collected for a while, but still no news, what should I do?
Jumia tells me they have done a bank transfer but I have not received the money, what should I do?
How do I track my return status?
Is my product under warranty?
Do I have to return all products in my order?
Do I have to return the free gift when I return a product?
Do I have to pay for shipping charges when I return a product?
Can I Replace or Exchange an item rather than a refund?