You can initiate a return up to 7 days after delivery if:
You receive a wrong, damaged, defective or counterfeit item
You change your mind, with exception to Jumia Global items, underwear, adult toys, perfumes, cosmetics and jewelries. If you change your mind for phones and laptops, please ensure the seal is not broken.
Online : Complete the online return form by logging in to My Orders , then, open the last order by clicking on “Order details”. If your product is eligible for a return, you will see a button “Return Product”. Click on it to start the return process.
Having trouble completing the Online Return form? Click here to access our step-by-step guide on Online Returns.