What can I return?

How do I return an item?

How long will it take to return an item and get my refund?

Once I initiate a return, what happens next?

I have requested for returns pick-up from my home, how long will it take?

What happens if I miss both attempts to retrieve my return?

Can I return an item after 7 days?

I initiated a return and requested for pickup at my home, but no one came & it has been a while, what should I do?

Once retrieval of my package is done, how long will it take to be refunded?

My return has been collected for a while, but still no news, what should I do?

Jumia tells me they have done a bank transfer but I have not received the money, what should I do?

How do I track my return status?

Is my product under warranty?

Do I have to return all products in my order?

Do I have to return the free gift when I return a product?

Do I have to pay for shipping charges when I return a product?

Can I Replace or Exchange an item rather than a refund?




Return a product now