INTERNATIONAL PRODUCT POLICY - FREQUENTLY ASKED QUESTIONS



What are Jumia Global Products and how do I identify them on the website?

Jumia now enables you to shop for products from sellers located overseas.
Those products will be brought by Jumia to Nigeria and delivered to you door step.


How can I find those products on the website?

When shopping on Jumia, you will notice that some products are flagged as "Shipped from overseas".
They also have the "Jumia Global Logo" under the product name.
On the product pages, they are flagged on product pages on the top right corner as “Shipped from overseas.”


What should I be aware of when buying products from Overseas

Warranty conditions vary by product, please check individual product pages for details
Product manuals, instructions and safety warnings may not be in destination country languages.


What is included in the price?

Prices include international shipping and customs.
Jumia protects you against potential reevaluations at customs clearance.
Local delivery fees can be charged at checkout depending on your address.


What payment method can I use to buy products shipped from overseas?

You can pay for your orders in Naira using the authorized online payment methods on Jumia.
Jumia Pay is also available to purchase goods from overseas.
Payment on delivery is not accepted.


What if I want to cancel my Overseas Product?

Once your order is shipped, Jumia cannot halt delivery as the import process has started.
Cancellations are therefore not authorized after order confirmation.



When will I receive my item exactly?
The delivery timeline is indicated on the product page under the name of the seller.
This delivery timeline is in business days, meaning it doesn't take into account weekend days and public holidays.
It includes the time for the seller to fulfill the order, the international shipping to Nigeria, the customs clearance in Nigeria and the first attempt to deliver your order.

What happens if I did not receive my product within the estimated delivery time?

In case your item has not yet reached you within the estimated delivery time displayed on the product page, please contact our Customer Service at [email protected] or call us at 01 460 4400 / 0700 6000 000 between 8am and 8pm on weekdays and 9am to 5pm on weekends for clarification.
You will be able to enquire on the estimated delivery date and you will be given the choice to cancel your order if the delivery timeline was not respected.


How can I track my order?

On the website, using your order number and email, like a local order


Do I have to pay extra duties or taxes for Overseas Product?

No, all “Shipped from overseas” products are delivered at no additional cost to you, as the price includes customs fees and import duties. You are not expected to pay any additional duties or taxes.
If you are asked by Customs or our logistic partner to pay duties, please contact our Customer Service at [email protected] or call us at 01 460 4400 / 0700 6000 000 between 8am and 8pm on weekdays and 9am to 5pm on weekends for clarification.



“Shipped from Overseas” return policy

For items flagged as “Shipped from Overseas”, returns are only accepted for the below reasons:

Reason Description
Defective Item Item is damaged upon delivery or not according to manufacturer’s specification
Wrong Item If you received an item different from what you ordered.

For example, we do not accept returns if size does not fit, or if client dislike the product (color, material, style). We encourage you to carefully check full description of the items and confirm it will meet all your expectations before placing your order.

How to return?

You can find how to return your products here