INTERNATIONAL PRODUCT POLICY - FREQUENTLY ASKED QUESTIONS
Overseas products are sent by Sellers located outside Nigeria.
They are flagged on product pages on the top right corner as “Shipped from overseas.”
You can pay for your “Shipped from overseas” items with the following cards: Mastercard, Visa, Verve, Freedom
We do not accept Cash on Delivery for overseas items.
Orders cannot be cancelled once payment is confirmed.
Once your order is dispatched by the seller, you will receive an email to confirm that your package is on its way. On “My orders” page you can access your order status and tracking number.
In case your item has not yet reached you within the estimated delivery time displayed on the product page, please contact our Customer Service at firstname.lastname@example.org or call us at 01 460 4400 / 0700 6000 000 between 8am and 8pm on weekdays and 9am to 5pm on weekends for clarification.
No, all “Shipped from overseas” products are delivered at no additional cost to you, as the price includes customs fees and import duties. You are not expected to pay any additional duties or taxes.
If you are asked by Customs or our logistic partner to pay duties, please contact our Customer Service at email@example.com or call us at 01 460 4400 / 0700 6000 000 between 8am and 8pm on weekdays and 9am to 5pm on weekends for clarification.
For items flagged as “Shipped from Overseas”, returns are only accepted for the below reasons:
|Defective Item||Item is damaged upon delivery or not according to manufacturer’s specification|
|Wrong Item||If you received an item different from what you ordered.|
For example, we do not accept returns if size does not fit, or if client dislike the product (color, material, style). We encourage you to carefully check full description of the items and confirm it will meet all your expectations before placing your order.