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European Union VAT:

What should I do if I was charged VAT and other fees by the customs/logistics provider but my order was collected of VAT?

If you have p for order with VAT in , VAT should not be charged again by customs/ logistics provider.

In case you were charged again, please keep the invoice and submit it to customer service team to get of it. Please note administion fee pay to logistics provider cannot be ed in this case.

Doents Required

1. Invoice of VAT iued by this logistics service provider(with cg number and VAT amount)

2. Proof of payment for that invoice.

3. Any customs doent on the release of the goods, including the shping label of the package

FAQ:

Do I have to pay anyes or customs fee?

Any custom duties which may occur in the respective will be your responsibility.

This is particularly the case for UK/ EU/ South American with strict custom rules.

How much and customs fee will I be charged?

Unfortunately, we cannot guarantee anything or give any precise information on custom charge as it will be decided by the local customs office, and that is something out of our con- trol. You will be able to find out your country's regulation usually by visiting the govern- ment's official website.