What does this mean?
Jumia will match the price of all eligible items if you find a lower price at our competitors' website.
How to apply?
If you found your purchased product cheaper on a merchant online website: Konga, Yudala, Payporte, you must make your request within 7 days of the purchase date by sending the below to [email protected].
- Copy of your Jumia invoice + order#
- Your contact details with your mobile number and your email address, which must be the same as the details used to place your order.
- A link + screenshot of the competitor’s product. This must match the description of the product on competitor site, item must be in stock, with enable checkout.
After receipt of your application, it will be investigated by our management center, and you will receive an email confirmation the validity of your file, provided that it meets these eligibility conditions of the offer and conditions for participation. Any illegible, incomplete or clearly fraudulent application, .i.e. that do not respect the conditions or terms of participation of the offer or were sent after a period of 7 days after the purchase of your order (purchase dates between May 31, 2016 and June 4, 2016), will be considered void and you will a notification of your ineligible for this deal. Jumia.com.ng cannot be held responsible for non-receipt requests due to problems beyond their control (postal strike, poor distribution, poor targeting, default internet connection participant, ...).
Terms and Conditions
- Only items labeled with "Price Protection" (or defined criteria) on Jumia product page are eligible for this deal.
- Price Protection is eligible for all the listed items purchased during Jumia Mobile Week 2016 (May 31, 2016 - June 4, 2016)
- Jumia will only match the price for Nigerian online vendors (Konga, Yudala, Payporte)
- The product whose price is found on a competitor site must meet the following criteria:
- Identical product to one sold on Jumia.com.ng
- Same brand
- Same model
- Same version
- Same manufacturer
- Same size
- Same color
- Same accessories and warranty services
- Sold new (excluding refurbished products or used)
- Be in stock
- Be available in Nigeria
- Identical product to one sold on Jumia.com.ng
- Customer must send either of the following:
Proof of price (POP) (screenshot +link) of competitor’s product within 3 days after delivery via email to [email protected]. If you decide to send a link + screenshot, please note Jumia will check that the price is real by attempting to order:
- Jumia will not be held liable for any deception orchestrated by our competitor
- Jumia reserves the right to exclude and disqualify any links that are determined to be falsified. Customer will be notified if this occurs.
- Proof of purchase, invoice of purchase from competitor
- Proof of price (POP) (screenshot +link) of competitor’s product within 3 days after delivery via email to [email protected]. If you decide to send a link + screenshot, please note Jumia will check that the price is real by attempting to order:
- Each customer will receive confirmation email within 24 hours from when POP is sent to confirm if customer item is eligible or not eligible.
- Customers who are determined to not have eligible items are not able to resend POP.
- Vouchers given for Price Protection are equal to the price difference between Jumia and competitor product excluding shipping fees.
- Vouchers will be sent to customer within 48 hours of delivery of the product. If customer does not receive voucher in that time period, please contact us at: [email protected]
- After the customer receives the voucher, the item is no longer eligible for return.
- Vouchers given for Price Protection are valid for up to (1) months for purchasing any item on Jumia.com.ng
- Our Price Protection Guarantee covers one price match per identical item, per customer, at the current pre-tax price available to all customers.
- Shipping cost is not eligible for reimbursement, the price match will be used on the pre shipping amount of the competitor.
Jumia will refund the difference in the form of a voucher. Each voucher has a validity of one month from the date of issue. Vouchers will be provided by jumia by email to the address used when ordering. The vouchers are valid only on www.jumia.com.ng. Please note that vouchers provided by Jumia.com.ng cannot be combined with other vouchers during purchasing. The voucher would be sent within 48 hours of the delivery date. If you do not receive your voucher in that time period, please feel free to contact us at [email protected].
You can contact customer management center by e-mail at the following address: [email protected]. All refund requests will be rejected in case of total or partial compliance with the conditions of application and/or the aforementioned refund procedure.