JumiaPay

Secure Online Bank Transfer














Customer Protection

Purchase, relax, enjoy. Online shopping made easier.
If anything goes wrong, we've got your back.

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SIMPLY YOUR LIFE...


No cash hassle, no risk,
Your online purchases are protected.























Because shopping should always be as easy as click and relax, JumiaPay protects your online payment and guarantees
you will receive your order as described. If anything goes wrong, our customer protection covers you. We’ll find the
quickest solution for you every time.

...IN ONE CLICK WITH




You can access
Customer Protection


Select JumiaPay at checkout

Follow the payment instructions

Enjoy peace of mind



You are protected
even after delivery



Problem with your delivery?

Jumia Customer Care prioritise your requests to
quickly reach a resolution and make sure any
refunds go directly to your bank account.
Customer protection only extends until the end of
your return period. Jumia returns terms and
conditions apply.


Chose to pay on delivery?

Unfortunately, Customer Protection is not applicable.

LEARN MORE ABOUT JUMIAPAY

FAQ

Better than cash

High Security

Fast Refunds